Frequently Asked Questions

fb030.cc operates in alignment with Philippine gaming regulations and the framework established by PAGCOR (Philippine Amusement and Gaming Corporation). All players are required to be 21 years of age or older to register and participate in any real-money gaming activity on the platform. fb030.cc takes its regulatory obligations seriously and maintains strict KYC and anti-money laundering procedures to ensure a safe, compliant environment for every Filipino player.

Registering at fb030.cc is straightforward. Visit fb030cc.org and click the Register button. You'll need to provide a valid email address, create a secure password, and enter your basic personal details. After submitting, verify your email address via the confirmation link we send you. Once verified, you'll need to complete KYC (Know Your Customer) verification by uploading a valid, government-issued Philippine ID — such as a PhilSys National ID, UMID, passport, or driver's license. You must be 21 or older to complete registration.

fb030.cc accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to provide a selfie holding your ID and proof of address (e.g., a recent utility bill or bank statement). KYC is required before your first withdrawal and is a one-time process. Documents are reviewed within 24–48 hours.

On the fb030.cc Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat.

No. fb030.cc strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

fb030.cc supports the following deposit methods for Filipino players:

• GCash — instant deposits, most popular among Filipino players
• PayMaya / Maya — instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

Please note: Credit card deposits and cryptocurrency are not accepted at fb030.cc in compliance with Philippine regulations.

The minimum deposit at fb030.cc is ₱100 PHP for GCash and Maya. For bank transfers, the minimum is ₱500 PHP due to processing fees charged by Philippine banks. There is no maximum deposit limit for verified accounts, though large deposits may require additional verification in line with our AML (Anti-Money Laundering) obligations.

GCash and Maya deposits are credited to your fb030.cc account instantly in most cases — usually within seconds of completing the transaction. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday–Friday, 8AM–5PM). Transfers made outside banking hours or on weekends may take until the next business day. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number.

This can occasionally happen due to network delays between GCash and fb030.cc. First, wait up to 30 minutes — most pending transactions resolve automatically. If your account still hasn't been credited after 30 minutes, please contact our 24/7 support team via live chat and provide:

• Your fb030.cc account email or username
• The exact amount and time of the transaction
• Your GCash transaction reference number (found in your GCash transaction history)
• A screenshot of the GCash deduction confirmation

Our team will investigate and resolve the issue within 24 hours. Your funds are safe — no deposit is ever lost without a trace in our system.

To withdraw from fb030.cc, log in to your account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. You can only withdraw to a payment method that matches your registered account name.

Withdrawal processing times at fb030.cc vary by method:

• GCash / Maya: 15–30 minutes for verified accounts
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank / Security Bank: 1–2 business days
• Landbank / PNB: 2–3 business days

Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal at fb030.cc is ₱200 PHP for GCash and Maya, and ₱500 PHP for bank transfers. Standard maximum withdrawal limits are ₱50,000 PHP per day for e-wallets and ₱200,000 PHP per day for bank transfers. VIP players may have higher limits. If you need to withdraw a larger amount, contact our support team to arrange a special withdrawal request.

Withdrawal requests at fb030.cc may be declined for several reasons:

• KYC verification is incomplete or documents are expired
• Active bonus wagering requirements have not been met
• The withdrawal method doesn't match your registered account name
• The requested amount exceeds your daily withdrawal limit
• Unusual account activity flagged by our security system

You'll receive an email notification explaining the reason for the rejection. Contact our support team if you need clarification or assistance resolving the issue.

fb030.cc offers a wide variety of games designed for Filipino players, including:

• Slots — hundreds of titles including fan favorites like Slot games, Triple, and Mahjong Ways
• Live Casino — live baccarat, roulette, blackjack, and sic bo with real dealers
• Bingo — Filipino-style Bingo rooms with multiple prize tiers
• Table Games — classic casino table games with multiple variants
• Sports Betting — PBA, NBA, UFC, boxing, and international football

New games are added regularly. Check the fb030.cc Casino page for the latest additions.

Yes — fb030.cc is fully optimized for mobile play. The platform works seamlessly on any modern smartphone or tablet browser, whether you're using Android or iOS. Simply open fb030cc.org in your mobile browser (Chrome, Safari, or Firefox) and you'll get the full casino experience without needing to download anything. For the best experience, make sure your browser is up to date and you have a stable internet connection — a good LTE or WiFi signal works great.

All games at fb030.cc use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our slot and table game providers are independently audited by recognized testing laboratories. Live casino games are streamed in real time with physical cards and wheels, providing an additional layer of transparency. The RTP (Return to Player) percentage for each game is displayed in the game's information panel.

If a game at fb030.cc isn't loading properly, try these steps first:

• Refresh the page and try launching the game again
• Clear your browser cache and cookies
• Try a different browser (Chrome is recommended)
• Check your internet connection — a weak signal can cause game interruptions
• Disable any VPN or ad-blocker extensions that may interfere
• Try switching between WiFi and mobile data

If the issue persists, contact our support team with the game name, your device type, and a description of the error. If a game disconnects mid-round, your bet is protected — our system records the game state and will resolve any discrepancies automatically.

fb030.cc offers a generous welcome package for new Filipino players. The welcome bonus is credited to your account after your first qualifying deposit. Specific bonus amounts and terms are displayed on the promotions page at the time of registration — these can change periodically, so always check the current offer when you sign up. All bonuses are subject to wagering requirements before withdrawal, which are clearly stated in the bonus terms.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms for each promotion at fb030.cc.

Bonuses at fb030.cc have an expiry period — typically 7 to 30 days depending on the promotion. If the wagering requirements are not completed within the validity period, the bonus and any winnings derived from it are automatically forfeited. Bonuses may also be removed if a withdrawal is requested before wagering is complete, or if a violation of the bonus terms is detected. Check the expiry date of any active bonus in your account's Bonus section. If you believe a bonus was removed in error, contact our support team.

Yes. fb030.cc uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. We also employ two-factor authentication (2FA) for account logins, which we strongly recommend enabling. For full details on how we handle your data, read our Privacy Policy.

To enable 2FA on your fb030.cc account, go to Account Settings > Security > Two-Factor Authentication. You can set up 2FA using an authenticator app (such as Google Authenticator or Authy) or via SMS to your registered Philippine mobile number. Once enabled, you'll need to enter a one-time code every time you log in, adding a strong layer of protection against unauthorized access. We highly recommend enabling 2FA, especially if you use GCash or bank transfers for transactions.

If you suspect unauthorized access to your fb030.cc account, act immediately:

• Change your password right away via the fb030.cc Login page using "Forgot Password"
• Contact our 24/7 live chat support to temporarily freeze your account
• Review your recent transaction history for any unauthorized activity
• Enable 2FA if you haven't already
• Check that your email account hasn't also been compromised

Our security team will investigate and, if unauthorized transactions are confirmed, work to recover your funds. Never share your password or OTP with anyone — fb030.cc staff will never ask for your password.

fb030.cc takes responsible gaming seriously. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion activates immediately — your account will be locked and you will not be able to log in, deposit, or play during the exclusion period. For permanent self-exclusion, contact our support team directly at [email protected]. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for more tools and resources.

Yes. fb030.cc provides several tools to help you stay in control of your spending. In Account Settings > Responsible Gaming, you can set:

• Deposit Limits — daily, weekly, or monthly caps in ₱
• Loss Limits — maximum amount you can lose per day, week, or month
• Session Time Limits — automatic logout after a set duration
• Reality Check Reminders — periodic pop-ups showing your session stats
• Cooling-Off Period — temporary account suspension of 24 hours to 30 days

All these tools are free and available to every fb030.cc player. Limits can be lowered instantly but require a 7-day review period to increase.

The minimum legal age to gamble in the Philippines is 21 years old. fb030.cc strictly enforces this requirement. All players must complete KYC verification with a valid government-issued Philippine ID before they can deposit or play. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian concerned about underage access, contact us at [email protected]. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with gambling, free and confidential help is available in the Philippines:

• PAGCOR Responsible Gaming — the national gaming regulator provides RG resources and support
• National Center for Mental Health (NCMH) — Crisis Hotline: 1553 (toll-free, 24/7)
• In Touch Community Services — free counseling in Metro Manila, Cebu, and Davao
• Gamblers Anonymous Philippines — peer support meetings in Manila, Quezon City, and Makati

You can also visit our dedicated Responsible Gaming page for a full list of tools and resources. Gambling is addictive. Know when to stop.